Privacy Policy

Your privacy is extremely important to Mastering The Mix, Ltd. and we understand that it can be confusing. This page simply explains our approach to privacy and how it affects you.

An Overview

We collect anonymous statistics about your visit, like which of our pages you viewed.
Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.
If you decide to give us your email address to receive services, products or newsletters we take great care to keep your information safe and we’ll never share it with others without your express permission.

These are just the key points. If you need more detail, continue reading.

Measuring our visitors

We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

Facebook, Twitter and other social networks

These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons.

To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.

Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users.

If you sign up for a service, product, or our mailing list

When you sign up we will record specific personal information about you, such as your name and email address.

We will also collect and store information about your use of our services so as to improve them.

We also log account and transaction history for accounting purposes, and to monitor our business activities.

If you have entered your email address during the installation of our plugins without consenting to emails, we will use it for the internal purposes of determining user platform and license state to help us better understand our customers. If you have consented to receive emails then we will email you with relevant information partly based on this platform and license state information.

Emails

We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters, tutorials and updates). You have the ability to opt out of any of this communication at any time.

We will never provide your personal information or email address to any third parties.

Texts

By subscribing to Mastering The Mix text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Mastering The Mix Ltd. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data from any email we send you. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to Mastering The Mix Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Lawful Grounds For Using Your Personal Data

There are various lawful grounds on which we use your personal data including the following legitimate interests:

(a) understanding how our customers use our products and services;

(b) keeping our records up to date;

(d) to inform our marketing strategy including to define customers for our products and services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Disclosure Of Data

Legal Requirements

Mastering The Mix Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Mastering The Mix Ltd.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

How Long Will We Keep Your Personal Data For?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Online payment

We use a variety of payment providers to bill for our products online. These companies will have access to your personal and payment information. When paying by credit card, Mastering The Mix Ltd. does not ever have any access to your credit card details.

The third parties we use are Shopify Payments powered by Stripe (to process credit cards) PayPal (to process credit cards and accept payment via PayPal) and Amazon Pay.

We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website.

Security

Mastering The Mix takes the necessary precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

Use of SSL encryption for sensitive data
All access to information restricted by password and/or secure key
Restrictions to what information can be accessed via any location

Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

Acceptance of Privacy Policy

By using the Sites, you consent to the collection, use and storage of your information by us in the manner described in this Policy. We reserve the right to make changes to this Policy at any time. If we decide to change our Policy, we will post those changes on our Sites so our users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If you do not agree with this Policy, please do not use our Sites. Your continued use of our Sites following posting of changes to these terms will mean you accept those changes.

Updates to this policy

We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email.

Any questions?

If you have any questions about this privacy policy or your personal data, please email us at tom@masteringthemix.com.